Medical Information

Phone: +1-833-828-3947
Hours: Monday-Friday 8AM-4PM (CST)
Email: medinfo.gtx@novartis.com
Submit Medical Inquiries Online

Medical Information Phone Numbers in Specific Countries:

Austria: +43 (0) 1 206093030
Chile: (56) 800392337 (can only be dialed via MobiPhone)
France: +33 1 55 47 66 00
Germany: +49 (0) 69 945189449
Greece: +30 21 02 89 73 96
India: (91) 0008000504334
Indonesia: 001803065148
Ireland: +353 (1) 566-2364
Italy: +39 0223312026
Malaysia: 1800885984
Mexico: (52) 8005229964
Nepal: 0080000440135
Pakistan: 0080090044426
Paraguay: (595) 98004410262
Spain: +34 918 35 10 74
Taiwan: 00886809090868
Thailand: (66) 1800019353
UK: +44 (0) 20 7949 4555
Venezuela: (58) 2123357793
Vietnam: 912280061; 912032336; 9121020187

Report Adverse Events

Please report adverse events/ side effects to https://www.novartis.com/report

Report Product Technical Complaints

Please report product technical complaints to: product_quality.gtx@novartis.com

Patient Resources

For questions about cost, ordering, reimbursement, and patient support resources, please visit https://www.zolgensma.com/onegene-program or call +1-855-441-4363 (1-855-441-GENE) for information.

Novartis Gene Therapies Headquarters

2275 Half Day Road, Suite 300
Bannockburn, IL 60015
Phone: Toll-Free +1-844-428-3947 or +1-847-572-8280
Email: info.gtx@novartis.com (email for Corporate inquiries)
Novartis Gene Therapies Corporate Website